Think – Consulting, Concept Development & UX/UI

Omnichannel strategy: All channels, systems and processes combined for an optimal customer journey, PIM/ERP integration and efficient concepts.

We provide the right answers for strategy, implementation, technology and software – for perfect data preparation, layout and channel integration.

Omnichannel or multichannel, customer journey or use case, target group or persona, customer experience or corporate design, online catalogue or product finder, web shop or Amazon, SEO or content marketing, fixed layout or fluid design, InDesign or Quark XPress, price list or data sheet, on-premise or cloud, buy or rent, CMS or MAM, PIM or ERP, native app or Phonegap, smartphone or tablet...

In omnichannel, these specific aspects must also interact with the overarching goals of the optimal customer journey. We consider and take into account the special features of integrated systems such as PIM or ERP, as well as order-to-cash processes. Only a holistic conceptual approach in the omnichannel ecosystem can lead to sustainable success with efficient use of resources. We look at all channels, processes and systems and create concepts and designs that simply go further.

Build – Implementation & Integration

INFOLOX implements omnichannel solutions with standard software, extensions and integration – full service for migration, channels and strategy.

For your strategy to be successful, you need to implement it correctly.

That is why we at INFOLOX rely on professional software development methods for implementation.

Leading standard software, your existing system environment, smart extensions and INFOLOX's cross-channel integration expertise combine to create exactly the solution landscape that optimally supports your omnichannel strategy. Especially when it comes to crucial issues such as integration and migration, you benefit from our expertise as a full-service agency with extensive experience across all channels.

Run – Application Service Providing (ASP) & DevOps

Customised ASP solutions: hosting, support, updates and optimisations for your individual system landscape from INFOLOX.

After the project is before the project – in between, everything should just run smoothly.

Everything – that includes hosting, support, analyses, updates, upgrades, patches, bug fixes and step-by-step optimisation of existing systems. Every company has its own requirements depending on its existing system environment.

That's why we work with our technology and software partners to offer you tailor-made solutions for comprehensive support of your individual system landscape. Application Service Providing (ASP) tailored to your requirements.

Wir bieten Ihnen daher zusammen mit unseren Technologie- und Softwarepartnern maßgeschneiderte Lösungen für die umfassende Betreuung Ihrer individuellen Systemlandschaft. Application Service Providing (ASP) zugeschnitten auf Ihre Anforderungen.

Manage – Projekt- & Change-Management

INFOLOX Project Management: Secure omnichannel implementation without interruption – optimise processes, connect channels, ensure success.

The introduction of omnichannel – whether initially or as an upgrade from multichannel – usually means renewing many processes and systems.

Ongoing marketing and sales activities must not be affected during this transition and should benefit from the new opportunities as early as possible. To achieve this, dozens of existing and new dependencies must be identified and taken into account during the project. Smooth project implementation across all channels and processes therefore requires broad and in-depth experience – in other words: project management for your company from INFOLOX: we simply guide you safely to new shores – across all channels to your goal.

B2B Product Experience: How INFOLOX Turns Product Data into Success Stories

For over 20 years, INFOLOX GmbH has been helping companies raise their product communication to a new digital level. At the core of this is the development of powerful product experience platforms that combine product information, media, and content from a wide variety of sources into a coherent, cross-channel experience. Whether product data sheet, online shop, customer portal, or printed catalog: what matters is that data is available correctly, up to date, and clearly at every point – and this is precisely where INFOLOX applies its expertise.

At the heart of the service offering is the intelligent integration of PIM (Product Information Management), MDM (Master Data Management), DAM (Digital Asset Management), CMS (Content Management System), and shop systems. Instead of isolated silo solutions, this creates seamless digital ecosystems in which product data, images, documents, and editorial content are managed centrally and automatically delivered to all relevant output channels. For B2B companies with complex, variant-rich product portfolios, this means an enormous gain in efficiency: information only needs to be entered once and is then consistently available for websites, e-commerce, print publications, catalogs, price lists, or configurators.

In addition to classic PIM and DAM solutions, the portfolio also includes headless CMS and headless commerce approaches, configurator and CPQ software (Configure, Price, Quote) for guided product consultation, QR code management for print-to-mobile applications, as well as the specially developed PXP Control Cockpit for managing the entire platform. This is complemented by the targeted use of AI-supported solutions, which will make it possible to create, maintain, and deliver product content even more efficiently and in a personalized way in the future. Modern architecture concepts such as composable commerce and MACH architectures (microservices, API-first, cloud-native, headless) also play a growing role in making system landscapes flexible, scalable, and future-proof – a topic that INFOLOX explores in depth, among other places, in its own whitepaper on product experience platforms.

INFOLOX's consulting approach ranges from the initial strategic analysis through the design of the data platform to technical implementation and long-term operation. This holistic view of strategy, processes, systems, and people distinguishes INFOLOX from pure software providers: it is not just about introducing individual tools, but about building a sustainable information architecture that grows with the company's requirements.

This long-standing experience is also reflected in the figures: with more than 23 years of market presence, over 50 industry references, and more than 200 successfully implemented customer projects, INFOLOX is one of the established partners for PIM, MDM, and DAM projects in the German-speaking region. One example of the continuity of this work is the long-standing technological partnership with Viamedici, which for 23 years has been working together on solutions for PIM, DAM, MDM, and CPQ, demonstrating that sustainable success in the enterprise software world requires more than technology alone – namely trust, continuity, and deep industry understanding.

Companies from a wide range of industries looking to professionalize their B2B and D2C product communication benefit from this wealth of experience. The goal is always to create real value from raw data, to prepare complex information in an understandable way, and to showcase products optimally across all channels. Companies that want to consolidate their product data processes, shorten their time-to-market, and at the same time increase the quality of their product information will find in INFOLOX an experienced partner with a holistic consulting and implementation approach covering PIM, MDM, DAM, CMS, commerce, and AI.